Nominet compliance for MONBRO .uk domain customers

1. Complaints and appeal procedure:

In the first instance please use the contact form to advise us of any complaint.

Should that not elicit a satisfactory response please telephone us directly on the number provided on the contact page or write to us at our company address.

We will deal with your complaint promptly and directly.

2. Customer Service Level commitments:
Monbro is dedicated to providing excellent personal cuastomer service. Full details are available to all registrants on request using the contact form on this website or by calling or writing to us at our London address.

3. Customer service website
The customer service website is

Our address is:

56 Marsh Wall, London E14 9TP
Telephone: 0207 148 0509

4. Domain contact (including abuse)
Please use these details to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a respoe with a few hours and no more than 5 days.

5. Standard rates and renewal/cancellation policy
Our standard rate per domain name is £80.00 which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, within 30 days before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name you do not need to do anything and your domain will renewed for a minimum of one year. If you do not wish to renew please email This email address is being protected from spambots. You need JavaScript enabled to view it. within 15 days of the expiry and the domain will not be renewed for you. If it is not renewed it will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.